The study of communications: Test

1) The study of communications in the early twentieth century solidified in to which two approaches? (a) Culture shock and cooperative conflict style (b) Rhetorical and behavioral (c) Dichotomous and recursion (d) Self-awareness and positive reinforcement2) Beliefs that are so central to a cultural group that they are never questioned are known as: (a) True believers (b) Empowerment (c) Self awareness (d) Cultural values3) Organizational communication exhibits two properties: (a) Organization and structured (b) Planning and execution (c) Function and production (d) Assertiveness and bluntness4) The intent to harm is a defining element of: (a) Striking (b) Insulting (c) Ignoring (d) Bullying5) What type of roles helps establish a group’s social atmosphere? (a) Relational Roles (b) Communication Roles (c) Leadership Roles (d) Expressive Roles6) Ludwig von Bertalanffy advanced a theory of seeing organizations as systems embedded in larger systems. This is known as the? (a) Perfec tion Theory (b) Globalization Theory (c) Work Force Theory (d) General Systems Theory7) Conflict in the Middle East leads both to fears that oil production will suffer and to higher energy costs in the United States, and this is known as: (a) Domination (b) Mass Assimilation (c) Globalization (d) Global Marketing8) Studying the intercultural communication is important to improve: (a) Personal gain (b) Employers trust (c) Cultural respect (d) Self awareness9) John Oetzel found that which communication processes led to task effectiveness and member satisfaction in many small group situations? (a) Equal Participation (b) Respectful (c) Cooperative conflict style (D) all of the above10) Supervisors can increase employee’s feelings of self-efficacy through: (a) Promotions (b) Empowerment (c) Confidence (d) Motivation11) Exhaustion, cynicism, and ineffectiveness are all part of a workplace phenomenon called: (a) Workforce retention (b) Employee tolerance (c) Burnt Out (d) Lack of C ooperation12) Formal education in the United States emphasizes: (a) Dichotomous (b) High paying jobs (c) Capitalism (d) Relational Roles13) What is the trait theory? (a) Successful recruiters are always needed (b) Leaders are born (c) Self-starters are always successful (d) Motivational speakers are well educated14) The process in which you and others begin to see you as an integral and accepted part of an organization is known as: (a) Assimilation (b) Asset (c) Productive (d) Manager15) Familiarity with others, organizational acculturation, recognition, involvement, job competency, and role negotiation are all part of: (a) Social network (b) People person (c) Talented recruiter (d) Metamorphosis16) Communications ethics is defined as: (a) The standards of what is right and wrong, good or bad, moral and immoral. (b) The practice of being fair, collective and responsive to one’s needs (c) Talking to others with respect and using proper speech skills (d) Not swearing or using v ulgar language will on work site17) What is quid pro quo? (a) Using your brains to receive a promotion (b) Monitoring your coworker’s habits to gain an advantage come panel reviews (c) The request for sexual favors as a condition of getting or keeping a job or benefit (d) Exercising your rights to table a board meeting if conditions are not to your liking18) What percentage of employers monitors workers Web connections? (a) 80% (b) 92% (c) 73% (d) 76%19) The two types of purposes for a speech include: (a) General + Specific (b) Focused + Consistent (c) Topic + Subject (d) Local + Long distance20) When audience members entrust you with their time and attention, you are obligated to treat them with: (a) Respect and Kindness (b) Fairness and Concern (c) Cooperation and alertness (d) Confidence and emotion21) The number one social phobia in the United States is: (a) Appearance (b) Smell (c) Public Speaking (d) Center of Attention22) One out of twenty people suffers such a fear of public speaking that they: (a) Sweat (b) Shake (c) Begin to stutter (d) Are unable to finish23) Ancient Greeks, the Middle Ages, and the _______ all made major contributions to the study of communication. (a) Renaissance (b) Golden Age (c) Contemporary (d) Industrial24) What is the attribution theory? (a) Attritional Bias (b) Self-serving bias (c) Fundamental Attribution error (d) All of the above25) Considering the ages, races, sexual orientations, religions, and social-class backgrounds of your audience is all part of the: (a) Demographical Analysis (b) Geographical Analysis (c) Cultural Analysis (d) Ethical Analysis26) If you wish to be sensitive to other people’s identities, you should: (a) Consider who you communicate with (b) Remember what the person’s personality first (c) Ignore any weaknesses that person by have (d) Be aware of 3 key ethical issues that can impact your communication with others27) Statistics, examples, and personal narratives are all ________ that can be used to enhance your speech. (a) Collective resources (b) Important topics (c) Ideal focuses (d) Supporting materials28) One way to ensure you are prepared for your presentation is to: (a) Memorize (b) Practice (c) Be well dressed (d) Check for errors29) A relationship that is described as variable with â€Å"ups and downs† over time,† sometimes close, sometimes distant† is being described according to: (a) Turning point model relationships (b) Mutual beneficiary relationships (c) Contemporary relationships (d) Proactive casual relationships30) What is the model of communication created by the textbook authors? (a) 2 way Human differential communication (b) Multicultural transaction communication (c) Human communication in Society or transactional (d) Social group communication and group interaction31) How do you develop identity? (a) By communicating outside of your local area (b) Ignore negative feedback from others (c) By expressing yourself, throu gh beliefs and persuasion (d) Through internal awareness and environmental influences, and input from others32) De-escalating your anger, confronting the situation assertively, and listening to understand are all components of: (a) Effectively handling interpersonal conflict (b) Anger management and â€Å"Cool Down† cycle (c) Emotion control (d) Obedience and patience33) The truth bias involves: (a) The belief of once a liar always a liar (b) Common practice of trusting no one until properly known (c) Lack one’s trust through secrets (d) Tendency to not suspect one’s intimates of deception34) A feeling of disorientation and discomfort due to the unfamiliarity of surroundings is known as: (a) Unfamiliar territory (b) Culture shock (c) Culture anxiety (d) Culture phobia35) What is identity? (a) Social categories that you identify yourself (b) Categories that others place on you (c) Labels influenced on you by outside sources (d) Who you are as a person36) What are the elements that make up personality? (a) Emotional State (b) Knowledge (c) Outlook (d) All of the above37) What are some reasons for studying intercultural communication? (a) Improve your ethics (b) Be aware of different laws and customs (c) Learn others peoples culture so you can travel (d) Enhance own self awareness38) What we communicate, we exchange which two kinds of messages? (a) Practical and impractical (b) Emotional and non-emotional (c) Voluntary and involuntary (d) Verbal and non-verbal39) The social penetration theory describes what as a key component in relationship development? (a) Comfort (b) Disclosure (c) Company (d) Fun40) Proximity, physical attractiveness, and similarity are all factors that influence: (a) Attractiveness (b) Personality (c) Intelligence (d) Motivation41) The tendency for people to work harder and do better when others are around is known as: (a) Influential motivation (b) Work ethic spectrum (c) Social Facilitation (d) Positive reinforcement42 ) Societal factors that do not affect your perceptions include: (a) Role of Employee (b) Company Policies (c) Work force involvement (d) Role of leadership43) Two contemporary approaches to the study of communication include: (a) Honesty and truthful (b) Critical and Interpolate (c) Patient and observant (d) Listener and receiver44) List the different types of leadership? (a) Trait theory and Laissez-faire (b) Democratic and Authoritarian leader (c) Both A and B (d) None of the above45) What is the most important thing you learned in this class? (a) Building your identity (b) Self-awareness (c) Verbal ethics (d) Communication